COVID-19 has been arguably the most globally disruptive event in modern history, attacking the worlds sense of normalcy and forcing significant change in our lifestyles, relationships and how we deliver services. While Australia and New Zealand were able to close boarders and quickly move down alert levels, the impact on our countries has been significant.

Worldwide we have seen a range of government directed changes, and many countries are still in the centre of extreme uncertainty. Australia and New Zealand went swiftly into varying levels of quarantine, with organisations closing their doors and individuals facing a crash course in working-from-home where possible. Organisations working with the most vulnerable people in our communities found that, even with a massive workforce quarantine in place, their work still must be done. The inability for many to access office-based client documentation was critical and it has confirmed that digital client files are an absolute necessity in order to maintain the quality of our health and social services.

Covid-19 taught us that businesses can and should be adaptive. Across the world, processes are now in place to enable teams to work remotely, and we have learned that working from home is not only achievable, but that it is likely to become a new business standard for many organisations. As organisations in Australia and New Zealand are now picking up the social fallout of Covid-19, we expect to see even more people accessing our health and social services than before.

In order to efficiently monitor the care of people and and value their outcomes with potentially large worker caseloads, organisations should be implementing quality tools and crafting policies to ensure business continuity. These tools should include a fail-safe, secure database where workers can access client files, eliminating the need for paper files or insecure laptop based storage. A quality database will create organisational flexibility and resilience to work through and recover from disasters without losing sight of the people that are requiring support.

With the greater majority of Exess users falling into the category of essential services, the ability to access client files at the click of a button has provided some relief and consistency in an otherwise disruptive time. For the user, Exess provides a reliable system for a modern workforce –secure, up-to-date client data, accessible staff files for management and a stabilising preservation of ongoing business operations with real time reporting.

If you would like to talk to us about implementing Exess in your organisation please email us at

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