The Exess team have been a fabulous support to the agency as we grappled with the need to improve our ability to manage our data with good clinical practise. Their patience, understanding and accessibility has been outstanding. I am very happy with the Exess database and what is has managed to help us to achieve. Even my most technophobic staff have learned to love it.
Over the past 5 years, the reporting requirements for government contracts has become increasingly complex for NGO’s like ourselves. We needed a new client management system that would be able to meet these requirements whilst being affordable for agencies where funds are limited. Exess has met those needs – it provides flexible reporting that can be developed in house or through Exess’ excellent customer service, it is cost efficient, comprehensive and has on-going development that continues to make the product better and easier to use at each iteration. I have no hesitation in recommending it.
Thanks to the Exess database system, our Organisation now has a more robust and transparent reporting tool which also means less time spent on monitoring and recording and more time hands on with clients. Reporting to Funders is more efficient as Contract Outcomes and other information can be captured on Exess to suit our requirements. This is supported by Funders expectations being met, continuation of Contracts and offering of new Contracts.
The support team is quick and efficient and the ability of Exess staff to respond to our personal organisational needs is to be commended.
Michelle and Tina have been awesome to work with and assist Genesis Youth Trust to integrate Exess into our daily business. They understand our needs and are always keen to solve any issues and train our staff. Nothing is ever a problem. Our team were extremely happy to learn and use Exess. It’s user friendly , built for youth and social services by people who understand the business, and always evolving and improving. We can now load in and collect our contract deliverables and measure effectiveness efficiently and accurately. This will ensure we keep our funders happy and keep a competitive advantage. We look forward to a long and prosperous partnership with the most awesome team from Exess.